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ISO9000


ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing international standards is normally carried out through ISO technical committees. Each member interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electro technical standardization. ISO9001 has the following frame:

1. Scope
1.1 General
    This International Standard specifies requirements for a quality management system where an organization
    a) Needs to demonstrate its ability to consistently provide product that meets client and applicable regulatory requirements, and
    b) Aims to enhance client satisfaction through the effective application of the system, including process for continual improvement of the system and the assurance of conformity to client and applicable regulatory requirements.
1.2 Application
    All requirements of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
    Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.

2. Normative reference
The following normative document contains provisions, which, through reference in this text, constitute provisions of this Technical Specification.

3. Terms and definitions
For the purposes of this International Standard, the terms and definitions given in ISO 9000 apply.

4. Quality management system
The organization shall establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard.
4.1 General requirements
4.2 Documentation requirements
    The organization shall establish and maintain a quality manual

5. Management responsibility
Top management shall provide evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness by
5.1 Management commitment
5.2 Client focus
5.3 Quality policy
5.4 Planning
    Top management shall ensure that quality objectives, including those needed to meet requirements for product, are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
5.5 Responsibility, authority and communication
    Top management shall ensure that responsibilities and authorities are defined and communicated within the organization.
5.6 Management review
    Top management shall review the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives.

6. Resource management
The organization shall determine and provide the resources needed
    a) to implement and maintain the quality management system and continually improve its effectiveness, and
    b) to enhance client satisfaction by meeting client requirements.
6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment

7. Product realization
The organization shall plan and develop the process needed for product realization. Planning of product realization shall be consistent with the requirements of the other process of the quality management system.
7.1 Planning of product realization
7.2 Client-related process
7.3 Design and development
7.4 Purchasing
7.5 Production and service provision
7.6 Control of monitoring and measuring devices

8. Measurement, analysis and improvement
The organization shall plan and implement the monitoring, measurement, analysis and improvement process needed
    a) to demonstrate conformity of the product,
    b) to ensure conformity of the quality management system, and
    c) to continually improve the effectiveness of the quality management system.
    This shall include determination of applicable methods, including statistical techniques, and the extent of their use..
8.1 General
8.2 Monitoring and measurement
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement