Question & Answer

Q. Can you briefly introduce V-Trust inspection?

A. Yes. V-Trust inspection service is owned and operated by GLIP, which is a leading business organization in China, with annual turnover of US$400 millions. It has been successfully operating in China for over 30 years. Its head office is located in Guangzhou (Canton), China and coordinates on-site shipment inspections throughout China. V-Trust is dedicated to protecting interests of its clients worldwide.

Q. Why do I need shipment inspections or factory audits?

A. Poor quality, incorrect shipments or unreal information from suppliers. Are you worried about, or have experienced these problems with Chinese suppliers? Do you need a third party¡¯s conformation about the shipment quality before settling payment? Before placing orders, do you hope to have accurate understanding about suppliers sourced from internet? V-Trust shipment inspection and factory audit service is your solution for all these problems.

Q. Does V-Trust offer any other service?

A. Yes. V-Trust also offers a wide range of business consulting services such as negotiation assistance, new product development consulting, tailor-made quality control program, debt collection and dispute intermediation between buyers and suppliers.

Q. Why should I choose V-Trust?

A. V-Trust is owned and operated by GLIP, who gains good reputation through its 31 years operating in China. V-Trust has a special double-checking & controlling system to monitor inspections. 5% of the inspection cases will be double inspected by the QC Supervisor. And V-Trust will assign different QC to factories in turn.

Q. How can I get started using V-Trust Inspection Service?

A. Please fill in the booking form on line or download it and then send us the completed one by E-mail or by fax.

Q. How many days in advance should I place the booking?

A. A completed booking form attaching all relevant order details is required to send to V-Trust head office at least three working days before the planned inspection date. The earlier you placed the booking, the better we could ensure the required schedule. Urgent booking placed less than 48 hours before the requested inspection date is subject to surcharge.

Q. Do I need to send you a sample?

A. It depends on client¡¯s decision. For us, it is better if there is a reference sample for inspection. The sample is supposed to reach our head office in Guangzhou 3 days before the inspection. Or you may choose to leave your sealed approval samples in the factory.

Q. How many days prior to shipment should the inspection be?

A. It is suggested to leave a buffer period of at least 2-3 days for inspection report generation/review and the problems found during the inspection can be remedied before shipment.

Q. Can I discuss with you in details about my inspection criteria?

A. Absolutely. Please feel free to contact us by email to cs@v-trust.com. V-Trust is always ready to provide the best pre/post-inspection consultation service!

Q. What information does V-Trust inspection report include?

A. Our written reports are very detailed, including accurate description of all defects and inconsistencies, statistic analysis based on the highly recognized AQL standard and plentiful spot pictures for illustration.

Q. How long does it take to get my report?

A. You could get the report within 24 hours after inspection. For factory audit, since it takes more time to analyze and prove from all aspects in evaluating the factory, the report is available within three day after the audit.

Q. What if I have questions after I receive your report?

A. Please don't hesitate to contact us for further details. V-Trust¡¯s crew is always willing to help you.

Q. What are your inspection rates?

A. V-Trust¡¯s all-inclusive standard rate is USD248.00/Man-day in most coastal areas of China. This standard rate covers up to 12 working hours per assignment (including traveling, inspection and report preparation). There is no extra charge for inspectors¡¯ transportation and accommodation expense.

Q. Does V-Trust charge extra for inspecting more than one type of products during the same inspection?

A. Normally, with less than 9 items assorted, there is no extra charge for inspecting more than one type of product in one inspection. The sample size is calculated based on the total quantity of all the items in this inspection and we issue only one inspection report accordingly.

Q. Does V-Trust actually approve the shipment?

A.V-Trust inspects the shipment according to AQL guidelines and all customers¡¯ requirements. The result is then sent to the client for reference to decide whether to release the shipment. Because every client's quality/defect threshold is different, it is the client who will make the decision and inform the supplier.

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